I work for a small company (25 employees) most of whom are constantly on the phone. At any given moment during the day, 20 of those 25 will be on the phone. Phones are mission-critical for us. We do mental health crisis phone counseling, and arrange to connect callers with psychological counselors near where they live or work, for further face-to-face counseling.
The company recently installed VoIP with a product (not from Cisco) that allows two ISPs to be plugged into it and it allows fail over from one ISP to the other as needed. They also bought a new firewall.
Call quality has been poor, and there have been lots of dropped calls. Since we have an unusually high phone usage compared to other kinds of businesses, I'm wondering if the equipment they bought is underpowered, incapable of keeping up with the heavy call volume. For us, every hour throughout the day is a peak hour.
The description of the firewall says it is for a branch office. Is there some numerical rating for this kind of equipment, comparable to BTUs for an HVAC system, that we could convert into "max concurrent calls supported"?
