08-01-2014 05:19 AM - edited 03-21-2019 08:20 AM
Hi
I need to setup an alternative proxy in the spa5xx phones. Our phones are running 7.x version SW and I saw the alternative option on the web page of the phone but now can not locate it as it only shows the single proxy option. Is there an option I need to turn on to show the alternative options again?
thanks
08-01-2014 05:07 PM
Our phones are running 7.x version SW
So unspecific.
Well, if you have a firmware that support Alternate Proxy, you should see it in "Proxy and Registration" section.
08-02-2014 12:43 AM
dan
i check but i sure the SW is correct also when I tested it i thought i had to add it add as
proxy 10.1.1.1.:p=1:w=1 | 10.1.1.2:p=2:w=50 but then when I was reviewing the settings again I saw the other options
alternative proxy
Alternative outbound....
This made me think , I may have accidentally " turned off " this option
08-02-2014 01:00 AM
"SW is correct" says nothing about the exact firmware version. Options can't be "hidden" within WWW UI (assuming you are administrator and you are looking into advanced settings), so if particular option is not shown here, then it's not supported by current version of firmware.
08-04-2014 02:24 AM
Dan
the SW version is 7.5.2
regards
08-04-2014 04:01 PM
Ancient version, somewhat ...
Well, I'm outdoor with no access to my lab. I don't remember exact relationship between particular features and particular firmware version. There may be no Alternate Proxy on 7.5.2, it's functionality may be replaced by DNS SRV method of backup. See Administrator Guide, search for Survivable Remote Site Telephony (SRST). Hope it help.
08-10-2014 03:55 PM
Well, I'm back - the option in question IS present on my phones. Tried on 7.5.5 and 7.5.6 firmware versions. So if it's not present on 7.5.2 you should consider upgrade. Be sure you are logged as admin and UI is switched to advanced mode.
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