attached wav file on email forwarding

[bevans]

Hello all,

I've been in telecom for about 24 years now, primarily in small/medium business environments.

Got my first 320 last week and I've been playing with it all week.

It's a cool little platform, and it does much more than I expected it would for the price.

Just a couple of little issues:

I've got email forwarding working, but the attached .wav file is showing up as garbage - I tried sending it to my XO host, and the host sees the attaachment, but will not download it to my client (Outlook 2007). If I look at the email in my web host, I see the attachment, but cannot open it.

If I try my Apple me.com account, same kinda thing, but I can see the attachment on my iPhone, but again, conneot open it.

I have another system forwarding wav emails to both of these recipients, and it seems to work just from from that system, but not the UC320.

My smtp server is the cablevision optimum mail.optonline.net

Are there any adjustments I can make to the email sending configuration? Or, any ideas on why the UC320 is not getting a clear file out?

Also, is there any way to make an intercom call come out over the speaker when simply dialing the station? I figured out that I need to use and INTERCOM key to do this voice over, but I won't always have keys to assign, and most of my customers are used to having a shout-over two way intercom.

Lastly, I might suggest that the BLF key be able to do this as well(two way shoutdown), and it should also light up when the extension is on a shared line, not just when they are on the personal number. That's pretty much what a BLF key is on a small system, and most small system users are used to this kind of functionality.

thanks!

[Christopher Edgeworth]

Hi Robert,

For the voicemail to e-mail problem, I think someone needs to take a closer look at your system's configuration and look at the actual files attached to the e-mail.  Can you please open a case with the Small Business Support Center:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

There aren't any more options than what you see in the GUI for voicemail to e-mail.

"Also, is there any way to make an intercom call come out over the  speaker when simply dialing the station? I figured out that I need to  use and INTERCOM key to do this voice over, but I won't always have keys  to assign, and most of my customers are used to having a shout-over two  way intercom."

Yes, if you are calling an extension that is capable of receiving intercom calls, you can do so by using the paging star code.  Go offhook, dial *96  + Extension.  If the extension is a single phone you have intercom (2-way audio), if it is a shared resource such as a paging group then you will have one way audio.

"Lastly, I might suggest that the BLF key be able to do this as well(two  way shoutdown), and it should also light up when the extension is on a  shared line, not just when they are on the personal number. That's  pretty much what a BLF key is on a small system, and most small system  users are used to this kind of functionality."

In the upcoming 2.1 release we will introduce a new phone monitor button.  It will allow you to monitor whether the user is on the phone, not just a particular line (that capability will still exist).  Pressing the BLF or phone monitor button will still be a speed dial behavior and not an intercom behavior.

Chris