Authentication Device Issues

[markbrads]

I am trying to log into my UC540W via CCA and i am getting a pop up box asking for realm "level_15

Any ideas, I thought my password gave me full access rights.

Thanks

[Brian Rapier]

Are there any other devices the CCA is trying to connect to?  Such as a switch?

[markbrads]

Hello Brian,

It is connected to a ESW-520-8P if that helps, it was working this morning fine but since then I can log in with my usual password but now it wants a level 15 password or telling me log in via an ip address

[Brian Rapier]

Okay so is it asking for the UC user/pass or the level_15 pass for the switch?

I know the CCA is not very helpful with its error messages.

Can you login to the UC CLI using the username/pass for the UC?

[markbrads]

I believe its the UC pass, level 15

[markbrads]

It's defintaely the UC as I can see the ESW in the Topology view Brian

[markbrads]

[Brian Rapier]

Okay,

Will it allow you to login to the CLI using the user/pass you are using to login to CCA?

(Sorry in and out of the office)

[David Trad]

Hi Mate,

You are going to hate me for this suggestion :-)

Please remove your current connection out of your community and re-add it again, then add the ESW back into the topology section and authenticate that ESW again.

It is likely that your community has become corrupt and a simple remove and add can resolve it :-)

Cheers,

David,


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