I was wondering if you anyone has run into this particular situation with a UC320 before. The auto attendant works perfectly as long as the caller is on a land line. If they call in from a cell phone then the system completely ignores all button presses. I’ve tested it with three different cell phones and every time the system acts as if no choices are being made. Is there a way to make the system responsive to cell phones? I can make the same call with a land line and navigate the AA menus perfectly. We are running the latest version of the firmware and using AT&T analog lines for input to the system.
