BACD not forwarding

apedder123 · ‎04-04-2011

I've started to implement a BACD as our main hunt group.

However instead of forwarding to another number as I've set it, it drops the call after the first ring around.

I also found that CCA sets ephone-hunt 50 pilot to A555. Doesn't seem to work, if I change the pilot to 555 then it does. What does the A do?

BACD confiig is below.

Thanks for your help!

Adam

application
service aaservice0 flash:/bacdprompts/app-b-acd-aa-3.0.0.2.tcl
param aa-pilot 555
paramspace english index 0
param second-greeting-time 30
paramspace english language en
param call-retry-timer 20
param voice-mail 511
param max-time-call-retry 60
param service-name bacd
param number-of-hunt-grps 1
paramspace english location flash:/bacdprompts/
param drop-through-option 1
param handoff-string aaservice0
param max-time-vm-retry 2
!
service bacd flash:/bacdprompts/app-b-acd-3.0.0.2.tcl
param number-of-hunt-grps 10
param queue-len 30
param queue-cme-debugs 1
param aa-hunt1 A555
!

ephone-hunt 50 peer
pilot A555
list 258, 262, 259, 255, 254
timeout 8, 8, 8, 8, 8
no-reg pilot
statistics collect
description *** CCA BACD ***
!
!
ephone-hunt 51 sequential
description *** Reserved for CCA BACD ***
!
!
ephone-hunt 52 sequential
description *** Reserved for CCA BACD ***
!
!
ephone-hunt 53 sequential
description *** Reserved for CCA BACD ***
!
!
ephone-hunt 54 sequential
description *** Reserved for CCA BACD ***
!
!
ephone-hunt 55 sequential
description *** Reserved for CCA BACD ***
!
!
ephone-hunt 56 sequential
description *** Reserved for CCA BACD ***
!
!
ephone-hunt 57 sequential
description *** Reserved for CCA BACD ***
!
!
ephone-hunt 58 sequential
description *** Reserved for CCA BACD ***
!
!
ephone-hunt 59 sequential
description *** Reserved for CCA BACD ***
!

David Trad · ‎04-04-2011

Hi Adam,

I haven't set up a BACD using CCA before so not to sure about the way it configures it, I have only ever done it via CLI and my configs look waaaaaaaaay different to yours, come to think of it your one looks way simpler as well.

However to answer this one questions:

I also found that CCA sets ephone-hunt 50 pilot to A555. Doesn't seem to
 work, if I change the pilot to 555 then it does. What does the A do?

In the past these were just used as a steering character, and in theory this shouldn't have any impact if it is there, if CCA is placing it there it would be because it has been tested to work that way, but what you are saying is that you have to remove it of the Pilot number to get it to work, mean while all the other places still contain it in that configuration.

Can I ask what happens when the call is dropped? Have you rung in yourself an experienced the effects?? Does it place the call into a holding pattern or the actual line get cut off, am curious to know what actually takes place as this may help with the fault finding process.

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *

apedder123 · ‎04-07-2011

Just get an busy tone when the call is dropped.

Happens whether you are an internal or external call.

My BACD should look simple, it isn't much more than try 4 numbers and forward to someone else if they don't answer!

Thanks,

Adam

sdavis · ‎04-08-2011

Just a couple of comments...

Whether it is A555 or 555 your pilots probably need to match up to work effectively.

application
service aaservice0 flash:/bacdprompts/app-b-acd-aa-3.0.0.2.tcl
param aa-pilot 555
paramspace english index 0

param queue-cme-debugs 1
param aa-hunt1 A555

ephone-hunt 50 peer
pilot A555
list 258, 262, 259, 255, 254

Seems to me that if you are getting a fast-busy, then the BACD is not actually calling "A555" but rather dialing "555" where it finds no matching peer.

Can you change

param aa-pilot 555

to

param aa-pilot A555

and see if that works for you?

Also, as I understand it, the only reason for the A in front of the 555 is so that the pilot is not dial-able by phone users/callers but only by the UC platform itself.

Thus, with a pilot of A555 you can't dial and test it. I hope this helps, but to be honest, my understanding of this is somewhat limited as well.

apedder123 · ‎04-25-2011

Thanks for the reply. I've tried all combinations of A555 and just 555 but none seem to do the trick.

I'm going to log a ticket for it, but a the moment I've just stuck a blast group in instead.

Adam