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BACD Prompts

jcarter
Level 4
Level 4

‎10-04-2010 09:19 AM - edited ‎03-21-2019 03:05 AM

I recorded a new BACD prompt in CCA.  I changed the welcome and transfer prompt to the new prompt.  When callers are in queue, there is a system generated prompt that says all agents are busy.  How do I change that prompt?

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Steven Holl
Cisco Employee
Cisco Employee

‎10-05-2010 07:05 AM

That's controlled with en_bacd_allagentsbusy.au, which should be in flash: and it is in the cme-b-acd-2.1.2.3.zip.  Re-record that to what you want it to say in the same format (8k, 8-bit, mu-law, .au), upload and overwrite the old audio file, and reload the script/prompts (or reload the router) for the new file to be applied.

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