11-11-2011 04:04 AM - edited 03-21-2019 04:55 AM
Hi all,
just a little suggestion. I setup 2 groups on my uc320
- Reception
- Production
The first one gets the incoming call for 15 seconds. If nobody answer also production group rings.
Is there any method to pick up the call from production before the call is moved to the group?
Thanks in advance
12-09-2011 02:57 PM
Hi, any suggestion about this?
thanks
12-09-2011 03:01 PM
Hi,
I'm not sure what kind of group you have provisioned. Did you try using the Group Pickup softkey on the SPA phone and enter the group extension?
Chris
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