Changing an extension on a phone to an existing user

[hayley.vogg]

Hello!

Our phone guy is on vacation and we are needing to replace a malfunctioning phone for a user. The phone is a Cisco 7841. I cannot figure out how to set the extension on the phone to the existing extension of the user. I am sure it is a simple task, but I just cannot find the work around to do it. I am open to any help that is available! Thanks.

[mdobiac]

Hello hayley.vogg,

I am sorry you are experiencing this issue.  As you using an Cisco Enterprise phone you may get better answers in this forum:  https://supportforums.cisco.com/community/5961/ip-telephony

First what I will need to know is what is the 7841 registering to or what is your call control?

Regards,

Michael D.

If this post is helpful please rate or mark as correct.