Hi Robin,
The only proper way to do it is to delete it, once you delete the user it should also delete the Voice Mail account as well, but at times CCA can miss this or does not do it cleanly (Don't ask, it just happens and quite a fair bit, just be mindful of this ).
HINT: Before deleting the user, go into edit mode on the user and copy the MAC Address, it will remain in the clipboard, but makes life much easier for you.
The other way would be to actually change the users details, but then there is a manual process to log into the voice mail and remove the personal recordings, it works out to be longer rather then just delete and start again
Cheers,
David.
Cheers,
David Trad.
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