This comes up all the time and is a FAQ on internal Cisco mailers.
Perhaps you account team didn't get the word that these are not currently supported.
One of our TMEs summarized best for us to understand so I will quote my friend David Harper here :
We are somewhat dependent on the CME team for this. Support in CME is planned for CME 8.5 which I believe will FCS at the end of the calendar year. For UC500 support, there are two more steps required, which is to get a software pack released with the necessary IOS, and also to get the phone types added to CCA. This process typically will take a number of months plus solution test.
In short, we do intend to support the newer phones, but the plans to do so are not yet committed, and the timeframe is likely to be the second half of CY11.
Steve DiStefano
Technical Solutions Architect - Partner Sales, USA
Cisco Systems
7025 Kit Creek Road
Research Triangle Park
North Carolina, 27709
1.919.392.6219
sdistef@cisco. com
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