11-20-2011 10:05 AM - edited 03-21-2019 04:57 AM
Hi,
I am not able anymore to use the phone to receive or send a call. I have this strange symbol displays on the phone screen. Does anyone know its meaning ? For info, i am using the phone with internet via satellite and it worked fine until this new symbol appeared.
Thanks
Franck.
Solved! Go to Solution.
11-23-2011 08:54 AM
Hi Franck,
The icon (symbol) indicates that your phone is not registered with the service provider.
Try the following:
1. power off the phone and power it back on.
2. if not successful, power off the modem and phone, power on the modem, wait about 5 minutes, power on the phone
3. if not successful, power off your satellite equipment, power it on, wait about 5 minutes, and repeat #2
4. if not successful, log a trouble ticket with your service provider
Here are the possible icons that the SPA50x and SPA303 IP phones can display:
Regards,
Patrick
----------
11-23-2011 08:54 AM
Hi Franck,
The icon (symbol) indicates that your phone is not registered with the service provider.
Try the following:
1. power off the phone and power it back on.
2. if not successful, power off the modem and phone, power on the modem, wait about 5 minutes, power on the phone
3. if not successful, power off your satellite equipment, power it on, wait about 5 minutes, and repeat #2
4. if not successful, log a trouble ticket with your service provider
Here are the possible icons that the SPA50x and SPA303 IP phones can display:
Regards,
Patrick
----------
11-24-2011 05:36 AM
Hi Patrick,
I sent a ticket to the service provider how modified some parameters and the phone is back on line. Unfortunalty, the problem reappeared a couple of hours after. I have sent another ticket.
Regards,
Franck
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