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conf call drop with SPA504G, SPA9000 and SPA400

Wilco Fong
Level 1
Level 1

I have SPA9000 system with SPA504G and SPA400. There are 4 PSTN line come in to SPA400 for the same phone number. I have problem making conference call. If I make conference call, one of the phone drop and only 2 phone can connect.

Here is how tried. Make call from first phone to 2nd phone and then press "Conf". then dial another thrid phone extension and press "Conf", then menu change to "Join". I press "Join" and frist phone drop the line while 2nd phone and 3rd phone got connection.

Does my sequence wrong? I cannot make 3 phone conf call. Thanks in advance for your help.

15 Replies 15

Thanks for taking time to answer me. I do not have cisco support contract and I won't get any help by calling support hotline. Community support is the best I always get answer. Thanks again. I have to go through the whole 16 phones and SPA9000 and SPA400 setup.

Regards,