Conferencing turned off on UC520?

[sethschmautz]

Hey guys,

I was trying to run a conference call yesterday from my softphone and kept getting the message "Conference cannot be completed."  Thought it was a quirk with the softphone, so tried again today from my deskphone.  Same message.  Jumped into CCA, and noticed that there is a note under Configure>Telephone>Conference"

"Note: Conferencing disabled - detected external configuraiton"

I'm not sure how long this has been disabled, but I'm guessing that it hasn't been longer than a week or two.  Could this occur if I have setup SIP trunking in the meantime?  Anything else that could turn off conferencing?

Thanks,

Seth

[Steven Smith · Accepted solution]

You want to do associate profile 1 register conference

The associate profile 2 register mtp00260b358742 is for transcoding.

[sethschmautz]

Thanks a ton Steven, that did the trick.  This is going to be a fairly standard configuration for most of our clients, so this is very helpful.

Seth