09-05-2012 08:05 AM - edited 03-21-2019 06:15 AM
I need to create a Cisco SmartNet quote for a UC560 and I'm not sure which option to choose. It needs to be 3 years, 24x7x4, and preferrably onsite. Can someone give me some guidance as to which option to select from the drop down box in the quoting tool?
Thanks!
09-05-2012 08:15 AM
For SMB products the smartnet SKU's are always 3 years and you only have two options. 8x5xNBD or 24x7x4. There are no onsite options for SMB products. This link has your options for the UC560
http://www.cisco-servicefinder.com/ServiceFinderResults.aspx?productID=920820
09-05-2012 08:27 AM
When I select "3YR SBPro Service SW+24x7x4 (SBS4)" , which according to the Service Finder link is the one I should choose (SBS4), from the Quote Wizard drop down box. It gives me the following and will not let me continue with the quote creation process. I'm not sure how to get past this and order the SmartNet.
Showing Service Availability for: CHARLESTON 29401 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Standard | Premium | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
SDS Inter- national | SDS Local | 8x5xNBD | 8x5x4 | 24x7x4 | 24x7x2 | Onsite 8x5xNBD | Onsite 8x5x4 | Onsite 24x7x4 | Onsite 24x7x2 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
UNITED STATES AND CANADA > UNITED STATES > SOUTH CAROLINA > CHARLESTON 29401 ![]() | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
UC560-T1E1-K9 |
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09-05-2012 08:42 AM
Which quoting tool are you using? The only available by cisco for UC SMB products is available here.
https://supportforums.cisco.com/docs/DOC-9840
09-05-2012 08:43 AM
Which quoting tool are you using? The only available by cisco for UC SMB products is available here.
https://supportforums.cisco.com/docs/DOC-9840
09-05-2012 08:49 AM
That must be my problem. I was trying to use the regular Cisco Quoting tool (https://tools.cisco.com/scc/sms3c3dispatch) that I normally use. I have a part number for the SmartNet (CON-SBS4-SVC1). Should I just be able to give that to my distributor for ordering?
09-05-2012 09:08 AM
Yes, you can order the smartnet SKUs separately through disty.
02-07-2013 06:28 PM
Note that there is no "SmartNet" on UC540/560, only Small Business Pro support provided by the Small Business Support Centre. If you need SmartNet and CLI support, this is only available on the UC520.
Just order the CON-SBS4-SVC1 from your favourite disty.
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