02-11-2011 08:22 AM - edited 03-21-2019 03:40 AM
I have set up businesshours as M-F 8:30 to 5:00 and eveninghours as M-F 5:00pm to 9:00pm. How do I Set a schedule variable MySchedule to one the schedules?
Set property:
Variable: MySchedule
Assign: ???
02-11-2011 10:39 AM
Create a schedule variable and assign it a value of "systemschedule" or the name of your schedule if you've configured something other than the default in CUE. Then use a Business Hours step under General in the CUE Editor. Add the step, then right-click > properties and reference your schedule variable. You will now have a branch for Open and one for Closed under Business Hours so you can route the call based on the schedule.
Hope this helps.
Brandon
02-14-2011 06:07 AM
It worked. Thank you, Brandon.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide