Explain this Error: "Failed to authenticate with the device, using TELNET"

[Paul Santabarbara]

We are seeing this error (see attached photo) when trying to save changes in CCA (using 3.2).

Why does this appear?

Is there a why to correct it?

Please advise.  Thank you, Paul

[David Trad]

HI Paul,

Is this only happening when in that particular section, or is this also happening when making adjustments/changes to phones?

I suspect CCA is having issues sessioning into the CUE, maybe a time-out issue as it appears to gets in there at first, but then seems to loose the connection and the session is hung? And the only way I am aware of to remove this is to clear the telnet session via CLI or use the debug console in CCA.

It might be a bug in CCA 3.2 and it does not have an error correction method to check for hung sessions and clear them.

I would suggest a case be logged on this just in case it is a bug

Cheers,

David.

[Atanas G]

Enable secret password must be same with user password