01-17-2013 08:40 AM - edited 03-21-2019 06:51 AM
I have a SPA504G that will not power up. All of the buttons are lit & will not go off. Help!!!!
There is no factory reset allowed only the speaker, headphone & mic buttons will not go off.
This happens on POE or external power.
01-17-2013 09:23 AM
Hi,
Is this a new phone or was it working before? Have you tried using a power brick instead?
Sounds like a defective phone and you might need to get an RMA.
Regards,
Tere.
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01-17-2013 09:30 AM
This is not a new phone.
Was working, but quit.
Tried power brick & poe.
Same result.
01-17-2013 09:46 AM
Did you chage anything at all? Firmware upgrade or any config on the phone?
Sounds like a hardware failure. If this is covered under guarantee or a valid contract it will be better to open a TAC SR and request a replacement.
Regards,
Tere.
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