Inbound call from SIP Provider reply with “SIP/2.0 500 Internal Server Error”

Ivan Ivanov · ‎11-25-2015

Hello, I need to configure inbound calls from SIP provider to UC520 and then to CUCM 8.6.2

The calls do no go through, when a trace is performed the SIP Trunk Provider says UC520 replying with "500 internal server error" in response to inbound call. I know about this article https://supportforums.cisco.com/document/36761/siph323-trunks-cisco-unified-communications-500-series-cisco-smart-business and i include address of SIP provider in ACL CCA_SIP_SOURCE_GROUP_EXTERNAL, but “SIP/2.0 500 Internal Server Error” is still there.

2277613 – sip account address

213.221.38.31 – destination IP address

237.29.52.93 – provider address

84952204279 – calling number

!!!!!!!!!!!!!!!!!

voice source-group CCA_SIP_SOURCE_GROUP_CUE_CME

access-list 4

translation-profile incoming SIP_Incoming

//

access-list 4 remark CCA_SIP_SOURCE_GROUP_ACL_INTERNAL

access-list 4 remark SDM_ACL Category=1

access-list 4 permit 192.168.10.1

access-list 4 permit 10.1.10.0 0.0.0.3

access-list 4 permit 192.168.10.0 0.0.0.255

access-list 4 permit 10.1.1.0 0.0.0.255

\\

//

voice translation-profile SIP_Incoming

translate called 411

\\

//

voice translation-rule 411

rule 1 /^9$.*$/ /ABCD9\1/

\\

!!!!!!!!!!!!!!!!!

voice source-group CCA_SIP_SOURCE_GROUP_EXTERNAL

access-list 5

//

access-list 5 remark CCA_SIP_SOURCE_GROUP_ACL_EXTERNAL

access-list 5 remark SDM_ACL Category=1

access-list 5 permit 125.241.242.99

access-list 5 permit 237.29.52.93

access-list 5 deny any

\\

dial-peer voice 2277613 voip
description ** to_CUCM **
destination-pattern 2277613
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vad

Dial-peer 20002 pots up up BCD$ 0 50/0/9

dial-peer voice 1000 voip

permission term

description ** Incoming call from SIP trunk **

voice-class sip dtmf-relay force rtp-nte

session protocol sipv2

session target sip-server

incoming called-number .%

dtmf-relay rtp-nte

fax rate 14400

fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw

ip qos dscp cs5 media

ip qos dscp cs4 signaling

no vad

048658: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2277613@213.221.38.31:5060 SIP/2.0

Via: SIP/2.0/UDP 237.29.52.93:5060;branch=z9hG4bK73c3a1bd;rport

Max-Forwards: 70

From: "84952204279" <sip: 84952204279@237.29.52.93>;tag=as02915454

To: <sip:2257411@213.248.38.34:5060>

Contact: <sip:84959508179@237.29.52.93:5060>

Call-ID: 04554ce459fdd9816bbe9a6a269440ba@237.29.52.93:5060

CSeq: 102 INVITE

User-Agent: Asterisk PBX 1.8.11.0

Date: Wed, 25 Nov 2015 07:23:42 GMT

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH

Supported: replaces, timer

Remote-Party-ID: "84952204279" <sip: 84952204279@237.29.52.93>;party=calling;privacy=off;screen=yes

Content-Type: application/sdp

Content-Length: 474

v=0

o=root 1829443402 1829443402 IN IP4 217.29.51.90

s=Asterisk PBX 1.8.11.0

c=IN IP4 217.29.51.90

t=0 0

m=audio 17908 RTP/AVP 18 4 3 0 8 9 10 7 101

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:4 G723/8000

a=fmtp:4 annexa=no

a=rtpmap:3 GSM/8000

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:9 G722/8000

a=rtpmap:10 L16/8000

a=rtpmap:7 LPC/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-16

a=silenceSupp:off - - - -

a=ptime:20

a=sendrecv

048659: //7314/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind:

Call Entry Is Not Found

048660: //-1/75F8956CA201/CCAPI/cc_api_display_ie_subfields:

cc_api_call_setup_ind_common:

cisco-username=84952204279

----- ccCallInfo IE subfields -----

cisco-ani=84952204279

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=0

dest=2277613

cisco-desttype=0

cisco-destplan=0

cisco-rdie=FFFFFFFF

cisco-rdn=

cisco-lastrdn=

cisco-rdntype=0

cisco-rdnplan=0

cisco-rdnpi=-1

cisco-rdnsi=-1

cisco-redirectreason=-1 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0

048661: //-1/75F8956CA201/CCAPI/cc_api_call_setup_ind_common:

Interface=0x85E159CC, Call Info(

Calling Number=84952204279,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

Called Number=2277613 (TON=Unknown, NPI=Unknown),

Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,

Incoming Dial-peer=1000, Progress Indication=NULL(0), Calling IE Present=TRUE,

Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=7314

048662: //-1/75F8956CA201/CCAPI/cc_api_call_setup_ind_common:

SPI Call Setup Request Is Failed

048663: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 500 Internal Server Error

Date: Wed, 25 Nov 2015 07:39:14 GMT

From: "84952204279" <sip: 84952204279@237.29.52.93>;tag=as02915454

Allow-Events: telephone-event

Content-Length: 0

To: <sip: 2277613@213.248.38.34:5060>;tag=7E60034-1CA5

Call-ID: 04554ce459fdd9816bbe9a6a269440ba@217.29.51.90:5060

Via: SIP/2.0/UDP 237.29.52.93:5060;branch=z9hG4bK73c3a1bd;rport

CSeq: 102 INVITE

Server: Cisco-SIPGateway/IOS-12.x

048664: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

ACK sip: 2277613@213.248.38.34:5060 SIP/2.0

Via: SIP/2.0/UDP 237.29.52.93:5060;branch=z9hG4bK73c3a1bd;rport

Max-Forwards: 70

From: "84952204279" <sip: 84952204279@237.29.52.93>;tag=as02915454

To: <sip: 2277613@213.248.38.34:5060>;tag=7E60034-1CA5

Contact: <sip: 84952204279@237.29.52.93:5060>

Call-ID: 04554ce459fdd9816bbe9a6a269440ba@237.29.52.93:5060

CSeq: 102 ACK

User-Agent: Asterisk PBX 1.8.11.0

Content-Length: 0

048665: //-1/775A9815A205/CCAPI/cc_api_display_ie_subfields:

cc_api_call_setup_ind_common:

cisco-username=

----- ccCallInfo IE subfields -----

cisco-ani=BCD

cisco-anitype=0

cisco-aniplan=0

cisco-anipi=0

cisco-anisi=0

dest=

cisco-desttype=0

cisco-destplan=0

cisco-rdie=FFFFFFFF

cisco-rdn=

cisco-lastrdn=

cisco-rdntype=0

cisco-rdnplan=0

cisco-rdnpi=0

cisco-rdnsi=0

cisco-redirectreason=0 fwd_final_type =0

final_redirectNumber =

hunt_group_timeout =0

048666: //-1/775A9815A205/CCAPI/cc_api_call_setup_ind_common:

Interface=0x8745537C, Call Info(

Calling Number=BCD,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

Called Number=(TON=Unknown, NPI=Unknown),

Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=FALSE,

Incoming Dial-peer=20002, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE,

Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1

048667: //-1/775A9815A205/CCAPI/ccCheckClipClir:

In: Calling Number=BCD(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

048668: //-1/775A9815A205/CCAPI/ccCheckClipClir:

Out: Calling Number=BCD(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

048669: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

048670: :cc_get_feature_vsa malloc success

048671: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

048672: cc_get_feature_vsa count is 1

048673: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

048674: :FEATURE_VSA attributes are: feature_name:0,feature_time:2298929320,feature_id:4933

048675: //7315/775A9815A205/CCAPI/cc_api_call_setup_ind_common:

Set Up Event Sent;

Call Info(Calling Number=BCD(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

Called Number=(TON=Unknown, NPI=Unknown))

048676: //7315/775A9815A205/CCAPI/cc_process_call_setup_ind:

Event=0x8655DDF0

048677: //7315/775A9815A205/CCAPI/ccCallSetContext:

Context=0x88C3CC5C

048678: //7315/775A9815A205/CCAPI/cc_process_call_setup_ind:

>>>>CCAPI handed cid 7315 with tag 20002 to app "_ManagedAppProcess_Default"

048679: //7315/775A9815A205/CCAPI/ccCallSetupAck:

Call Id=7315

048680: //7315/775A9815A205/CCAPI/cc_api_set_transfer_info:

Transfer Number=, Transfer Reason=0x0

048681: //7315/775A9815A205/CCAPI/ccGenerateToneInfo:

Stop Tone On Digit=TRUE, Tone=Dial Tone,

Tone Direction=Network, Params=0x0, Call Id=7315

048682: //7315/775A9815A205/CCAPI/ccSetDigitTimeouts:

Initial Digit Timeout=-1000(ms), Inter Digit Timeout=-1000(ms)

048683: //7315/775A9815A205/CCAPI/ccSetDigitTimeouts:

Call Entry(Inter Digit Timeout=10000(ms), Initial Digit Timeout=10000(ms))

048684: //7315/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:

(callID=0x1C93, digit_event=0x1, enable=TRUE, consume=FALSE)

048685: //7315/775A9815A205/CCAPI/ccCallReportDigits:

Enabled=TRUE, Call Id=7315

048686: //7315/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:

(vdbPtr=0x8745537C, callID=0x1C93, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE)

048687: //7315/775A9815A205/CCAPI/cc_api_call_report_digits_done:

Enabled=TRUE, Disposition=0x0, Interface=0x8745537C, Call Id=7315

048688: //7315/775A9815A205/CCAPI/cc_api_call_report_digits_done:

Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=5000(ms))

048689: //7315/775A9815A205/CCAPI/cc_api_call_digit_begin: