Is it possible to create a cisco config file based on a polycom config file?

[philip]

Hello,

We have 12 spa509g phones that are barely working with our provider (voxox).

My provider gave me the config files that are used to set up polycom phones as those are the only phones they support.

Features that currently work: incoming calls, outgoing calls, blind transfer, voicemail, call hold

Features that do not work: call presence - solid orange lights, attended transfer, paging 

I've upgraded the firmware to 7.5.6 and configured the phone through the GUI as much as i can but I can't seem to enable the above features.

Any help would be highly appreciated as I'm about to buy polycom phones if we can't figure the configuration out.

Attached are the configuration files from voxox concerning polycom phones. confidential data says "removed"

If anyone thinks that this is possible, I can send a copy of my current cisco configuration file. 

Thanks,

Philip

[Dan Lukes]

Well, I have no polycom phone, not I have personal experience with voxox. I wish the following document may help a lot - it describe Polycom configuration somewhat. As you have no Polycom, you have no current <mac>-directory.xml. So you don't know the device name you should subscribe to. But it seems to be a DID-number.

Just try it.

On the other side, ask Voxox for help. Don't ask for configuration files, ask for configuration instructions expressed in terms of the SIP protocols. Consider switch to more friendly and technically skilled VoIP operator if they will not understand what the SIP stand for ...

By the way, wrong forum. Your issue has nothing to do with XML Phone Application interface. I'm not sure someone will respond you here.

[philip]

Dan,

Thanks for the reply,

I will repost in the correct forum. Apparently voxox does not provide any support for cisco configurations and cannot provide me enough details for the sip tab settings. 

Most of the features on the phone work, but just a few I can't seem to get going.

Thanks again,

Philip

[Dan Lukes]

voxox does not provide any support for cisco configurations

Nobody can support all the hardware worldwide, of course.

  cannot provide me enough details for the sip tab settings.

You should take it into consideration. If they can't respond even those simple technical questions, they will be unable to help you in the case of future technical problems or outages.

Of course, it's up to you. I know nothing about your needs. (Un)Reliability may not be important issue here.

Note: By the way, this thread has been moved to more appropriate forum.