05-16-2011 07:57 AM - edited 03-21-2019 04:05 AM
Meetme conferecing worked perfect before the upgrade to 8.1. The site is on a SIP trunk for phone service. We have a DID setup to ring to the meetme conference number. When I call from our office using a SIP trunk from the same provider, it works no problem. When I call from an AT&T analog line in our office, it says the number is disconnected. When I call from my cell phone, it just rings open.
Anyone have an idea on this?
Solved! Go to Solution.
05-16-2011 03:21 PM
Hi Jason,
When I call from an AT&T analog line in our office, it says the number is disconnected.
This one concerns me, I wonder if you ring any of the other numbers on the SIP trunk does this happen when calling from an AT&T phone as well?? If not then it would seem that the call is not routing properly.
When I call from my cell phone, it just rings open.
This one tells me that your cell phone provider does have a route to the ITSP, so I would love to see some CCSIP debugs on this incoming call.
It all sounds like there is something wrong with the call routing, it would be interesting to see if any of the calls from other carriers actually get correctly routed by your ITSP and or if those said carriers even have that number range in their call routes.
Just a thought
Cheers,
David.
05-16-2011 03:21 PM
Hi Jason,
When I call from an AT&T analog line in our office, it says the number is disconnected.
This one concerns me, I wonder if you ring any of the other numbers on the SIP trunk does this happen when calling from an AT&T phone as well?? If not then it would seem that the call is not routing properly.
When I call from my cell phone, it just rings open.
This one tells me that your cell phone provider does have a route to the ITSP, so I would love to see some CCSIP debugs on this incoming call.
It all sounds like there is something wrong with the call routing, it would be interesting to see if any of the calls from other carriers actually get correctly routed by your ITSP and or if those said carriers even have that number range in their call routes.
Just a thought
Cheers,
David.
05-19-2011 05:24 AM
There was a routing issue with Nexvortex's underlying carrier. Once they fixed their issue, I was good to go.
05-19-2011 05:28 AM
How is Netvortex to work with Jason?
Fred Fromm is their CEO and I worked for him for many years in Siemens. Just curious how they are treating our partners (I'll call him if I have to) :-)
Steve
05-19-2011 05:49 AM
We have had pretty good success with Nexvortex. The support has been good. The sales reps have been helpful. Lately, we have been having some quality issues but I am not sure if it is the Cisco box, ISP, or Nexvortex.
05-19-2011 05:50 AM
Ahhhh, so they let you BYOB (no demarcation router)?
05-19-2011 06:00 AM
Right. That is pretty nice. You can have a customer up and running on SIP in a couple of minutes.
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