No conference softkey on spa 303

[pancommunications]

We just bought two spa 303 ip phones. There are only 5 softkeys available, none of which is a conference key. How do we find that softkey  and add it to the available choices? Thanks.

[rbordner · Accepted solution]

Joseph,

Can you double confirm if you have the conf softkey once a call is connected on the phone?

The conference option is state specific on the phone. 

Randy

[pancommunications]

Sure enough, there it is. Do you know if there's any documentation that gives this type of information, so I don't have to keep bothering you nice folks? None of the user manuals that I have been able to access have anything. Thanks so much for your help.

Joe

[rbordner]

Joseph,

Please reference the Phone Administration guide

Phone Configuration Guides

SPA3xx, 5xx, and WIP310 IP Phone Administration Guide

[pancommunications]

Thanks, but here's the problem. When I go to the Admin Login, it requests a username and password. I've never set one up, so I have no idea what to enter. I've tried inserting my username and password for my Cisco.com account, but that doesn't work. I've tried admin/admin and cisco/cisco. Nothing. I'm at a complete loss here, and I can't seem to get any assistance as to how to resolve this issue. If you have an answer, boy would I be appreciative. It's very frustrating trying to get answers. Except for you, of course.

[rbordner]

Joseph,

Did you try to register an account  to Cisco.com? 

http://www.cisco.com/web/siteassets/account/index.html

The administartion guide is 332 pages so it covers the features you have questions on (but maybe too large to email).

Randy

[pancommunications]

Yes, we are registered, Randy. That's why I don't understand what else is needed to get into the Admin Log-in. The username and password for our account doesn't work for the Admin Log-in. I have the administration guide in pdf format, but anything in the guide that requires Admin Log-in is inaccessible to me. Anything you could suggest to resolve this is greatly appreciated. Thanks.

Joe