One PC with very slow Internet connection on other side of SPA303 phone

BikeFitIT · ‎03-07-2011

We have 4 month old SPA303 phones [hw version 1.0.0(0001)] running the latest firmware [7.4.7]. Each of the 4 phones each have a PC connected via a Cat5 cable to the "PC" port on the underside. Unfortunately, the Internet connection on one PC (Lenovo X201, Windows 7 x64 w/ SP3) is so slow it is unusuable. Accessing most web pages eventually results in them timing out. Connecting the PC using the Cat5 that was previously connected to the phone's "SW" port (in other words, bypassing the phone entirely) results in a positive expected behavior--a fast Internet connection with web pages that load. Connecting another Win7 x64 PC through the phone also results in a usable Internet connection. Net net: only one PC is having problems through the Internet connection. Does anyone have any diagnostics tips for finding the root cause of this issue?

Here is the info from the phone with issues:

Connection Type:	DHCP	Current IP:	192.168.0.83
Host Name:	102	Domain:
Current Netmask:	255.255.255.0	Current Gateway:	192.168.0.1
Primary DNS:	4.2.2.2
Secondary DNS:	208.67.222.222

Product Information
Product Name:	SPA303	Serial Number:	DeletedforPrivacy
Software Version:	7.4.7	Hardware Version:	1.0.0(0001)
MAC Address:	DeletedforPrivacy	Client Certificate:	Installed
Customization:	Open	Licenses:	None

Phone Status
Current Time:	3/7/2011 10:49:15	Elapsed Time:	00:32:36
Broadcast Pkts Sent:	5	Broadcast Bytes Sent:	812
Broadcast Pkts Recv:	1891	Broadcast Bytes Recv:	189461
Broadcast Pkts Dropped:	0	Broadcast Bytes Dropped:	0
RTP Packets Sent:	0	RTP Bytes Sent:	0
RTP Packets Recv:	0	RTP Bytes Recv:	0
SIP Messages Sent:	171	SIP Bytes Sent:	138419
SIP Messages Recv:	170	SIP Bytes Recv:	87043
External IP:	DeletedforPrivacy	Operational VLAN ID:	0
SW Port:	100M Full Duplex	PC Port:	Link Down

Ext 1 Status
Registration State:	Registered	Last Registration At:	3/7/2011 10:49:14
Next Registration In:	22 s	Message Waiting:	No
Mapped SIP Port:	5060

Here is the PC's network information (it has an Intel(R) 82577LM Gigabit NIC) :

Name [00000000] WAN Miniport (SSTP)
Adapter Type Not Available
Product Type WAN Miniport (SSTP)
Installed Yes
PNP Device ID ROOT\MS_SSTPMINIPORT\0000
Last Reset 3/3/2011 10:32 PM
Index 0
Service Name RasSstp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rassstp.sys (6.1.7600.16385, 82.00 KB (83,968 bytes), 7/13/2009 5:10 PM)

Name [00000001] WAN Miniport (IKEv2)
Adapter Type Not Available
Product Type WAN Miniport (IKEv2)
Installed Yes
PNP Device ID ROOT\MS_AGILEVPNMINIPORT\0000
Last Reset 3/3/2011 10:32 PM
Index 1
Service Name RasAgileVpn
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\agilevpn.sys (6.1.7600.16385, 59.00 KB (60,416 bytes), 7/13/2009 5:10 PM)

Name [00000002] WAN Miniport (L2TP)
Adapter Type Not Available
Product Type WAN Miniport (L2TP)
Installed Yes
PNP Device ID ROOT\MS_L2TPMINIPORT\0000
Last Reset 3/3/2011 10:32 PM
Index 2
Service Name Rasl2tp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\rasl2tp.sys (6.1.7600.16385, 127.00 KB (130,048 bytes), 7/13/2009 5:10 PM)

Name [00000003] WAN Miniport (PPTP)
Adapter Type Not Available
Product Type WAN Miniport (PPTP)
Installed Yes
PNP Device ID ROOT\MS_PPTPMINIPORT\0000
Last Reset 3/3/2011 10:32 PM
Index 3
Service Name PptpMiniport
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspptp.sys (6.1.7600.16385, 109.00 KB (111,616 bytes), 7/13/2009 5:10 PM)

Name [00000004] WAN Miniport (PPPOE)
Adapter Type Not Available
Product Type WAN Miniport (PPPOE)
Installed Yes
PNP Device ID ROOT\MS_PPPOEMINIPORT\0000
Last Reset 3/3/2011 10:32 PM
Index 4
Service Name RasPppoe
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\raspppoe.sys (6.1.7600.16385, 90.50 KB (92,672 bytes), 7/13/2009 5:10 PM)

Name [00000005] WAN Miniport (IPv6)
Adapter Type Not Available
Product Type WAN Miniport (IPv6)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIPV6\0000
Last Reset 3/3/2011 10:32 PM
Index 5
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7600.16385, 160.50 KB (164,352 bytes), 7/13/2009 5:10 PM)

Name [00000006] WAN Miniport (Network Monitor)
Adapter Type Not Available
Product Type WAN Miniport (Network Monitor)
Installed Yes
PNP Device ID ROOT\MS_NDISWANBH\0000
Last Reset 3/3/2011 10:32 PM
Index 6
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7600.16385, 160.50 KB (164,352 bytes), 7/13/2009 5:10 PM)

Name [00000007] Microsoft ISATAP Adapter
Adapter Type Tunnel
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID ROOT\*ISATAP\0000
Last Reset 3/3/2011 10:32 PM
Index 7
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7600.16385, 122.50 KB (125,440 bytes), 7/13/2009 5:09 PM)

Name [00000008] WAN Miniport (IP)
Adapter Type Not Available
Product Type WAN Miniport (IP)
Installed Yes
PNP Device ID ROOT\MS_NDISWANIP\0000
Last Reset 3/3/2011 10:32 PM
Index 8
Service Name NdisWan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\ndiswan.sys (6.1.7600.16385, 160.50 KB (164,352 bytes), 7/13/2009 5:10 PM)

Name [00000009] Bluetooth Device (Personal Area Network)
Adapter Type Not Available
Product Type Bluetooth Device (Personal Area Network)
Installed Yes
PNP Device ID Not Available
Last Reset 3/3/2011 10:32 PM
Index 9
Service Name BthPan
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available

Name [00000010] RAS Async Adapter
Adapter Type Wide Area Network (WAN)
Product Type RAS Async Adapter
Installed Yes
PNP Device ID SW\{EEAB7790-C514-11D1-B42B-00805FC1270E}\ASYNCMAC
Last Reset 3/3/2011 10:32 PM
Index 10
Service Name AsyncMac
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address 20:41:53:59:4E:FF
Driver c:\windows\system32\drivers\asyncmac.sys (6.1.7600.16385, 22.50 KB (23,040 bytes), 7/13/2009 5:10 PM)

Name [00000012] Intel(R) 82577LM Gigabit Network Connection
Adapter Type Ethernet 802.3
Product Type Intel(R) 82577LM Gigabit Network Connection
Installed Yes
PNP Device ID PCI\VEN_8086&DEV_10EA&SUBSYS_215317AA&REV_06\3&E89B380&0&C8
Last Reset 3/3/2011 10:32 PM
Index 12
Service Name e1kexpress
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address RemovedforPrivacy
Memory Address 0xF2500000-0xF251FFFF
Memory Address 0xF2525000-0xF2525FFF
IRQ Channel IRQ 4294967293
Driver c:\windows\system32\drivers\e1k62x64.sys (11.5.10.1030, 288.67 KB (295,600 bytes), 12/12/2010 2:54 PM)

Name [00000013] Microsoft ISATAP Adapter
Adapter Type Tunnel
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID ROOT\*ISATAP\0001
Last Reset 3/3/2011 10:32 PM
Index 13
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7600.16385, 122.50 KB (125,440 bytes), 7/13/2009 5:09 PM)

Name [00000014] Microsoft 6to4 Adapter
Adapter Type Tunnel
Product Type Microsoft 6to4 Adapter
Installed Yes
PNP Device ID ROOT\*6TO4MP\0000
Last Reset 3/3/2011 10:32 PM
Index 14
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7600.16385, 122.50 KB (125,440 bytes), 7/13/2009 5:09 PM)

Name [00000015] Intel(R) Centrino(R) Advanced-N 6200 AGN
Adapter Type Ethernet 802.3
Product Type Intel(R) Centrino(R) Advanced-N 6200 AGN
Installed Yes
PNP Device ID PCI\VEN_8086&DEV_4239&SUBSYS_13118086&REV_35\4&372A6B86&0&00E4
Last Reset 3/3/2011 10:32 PM
Index 15
Service Name NETwNs64
IP Address 192.168.0.25, fe80::e980:77f9:3453:6cb3
IP Subnet 255.255.255.0, 64
Default IP Gateway 192.168.0.1
DHCP Enabled Yes
DHCP Server 192.168.0.1
DHCP Lease Expires 3/8/2011 9:07 AM
DHCP Lease Obtained 3/7/2011 9:07 AM
MAC Address RemovedforPrivacy
Memory Address 0xF2400000-0xF24FFFFF
IRQ Channel IRQ 4294967294
Driver c:\windows\system32\drivers\netwns64.sys (13.4.0.9, 7.78 MB (8,153,088 bytes), 10/18/2010 3:21 AM)

Name [00000016] Microsoft Virtual WiFi Miniport Adapter
Adapter Type Ethernet 802.3
Product Type Microsoft Virtual WiFi Miniport Adapter
Installed Yes
PNP Device ID {5D624F94-8850-40C3-A3FA-A4FD2080BAF3}\VWIFIMP\5&17E78DDA&0&01
Last Reset 3/3/2011 10:32 PM
Index 16
Service Name vwifimp
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled Yes
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address RemovedforPrivacy
Driver c:\windows\system32\drivers\vwifimp.sys (6.1.7600.16385, 17.50 KB (17,920 bytes), 7/13/2009 5:07 PM)

Name [00000017] Microsoft Teredo Tunneling Adapter
Adapter Type Tunnel
Product Type Microsoft Teredo Tunneling Adapter
Installed Yes
PNP Device ID ROOT\*TEREDO\0000
Last Reset 3/3/2011 10:32 PM
Index 17
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7600.16385, 122.50 KB (125,440 bytes), 7/13/2009 5:09 PM)

Name [00000018] Microsoft ISATAP Adapter
Adapter Type Tunnel
Product Type Microsoft ISATAP Adapter
Installed Yes
PNP Device ID ROOT\*ISATAP\0002
Last Reset 3/3/2011 10:32 PM
Index 18
Service Name tunnel
IP Address Not Available
IP Subnet Not Available
Default IP Gateway Not Available
DHCP Enabled No
DHCP Server Not Available
DHCP Lease Expires Not Available
DHCP Lease Obtained Not Available
MAC Address Not Available
Driver c:\windows\system32\drivers\tunnel.sys (6.1.7600.16385, 122.50 KB (125,440 bytes), 7/13/2009 5:09 PM)

I've renewed it's IP address, rebooted the PC and made sure the MoBo and PC have the latest firmware and drivers.

Your help is greatly appreciated. Thanks!

rvaltier · ‎03-08-2011

Hi Kent

Seems to be a speed/duplex issue, could you check your PC's NIC advanced settings, check if it is set to auto, you may try also the other options available.

This is an example about NIC settings.

Regards

Rogelio V.

BikeFitIT · ‎03-08-2011

Rogelio,

Thank you for your reply. The NIC is set to auto-negogiate the connection speed (from 10Mbps to 1Gbps Half and Full Duplex). I switched it to 100 Mbps and I am getting great throughput again. Thank you for the suggestion!

Ultimately, I'd like to be able to set it back to Auto because at my home network is wired for 1Gbps. Is there a known issue with the phone having issues with negotiating with a 1 Gbps NIC?

Cheers,
Kent

Cisco: perhaps this is a bug that can be fixed in v7.4.8? :-)

rvaltier · ‎03-08-2011

I will check with engineering team, and I'll come back to you.

Regards

Rogelio V.

rvaltier · ‎03-09-2011

Kent,

I was wondering if you have same issue with this computer in other phones or is just with this one.

regards

Rogelio V,

BikeFitIT · ‎03-09-2011

Rogelio,

The PC exhibits the same connectivity issue with each phone it is attached to so it seems its a problem with all SPA303 phones. FWIW, other PCs connecting through the PC's "normal" phone (the one it'll connect through 99% of the time) have no Internet connectivity issues so its specific to the Lenovo X201 and its multibase.

Thanks,

Kent