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Voice Systems and Accessories - Small Business

Upgrade your communication system with our Voice Systems and Accessories, perfect for small businesses.
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How to get good MoH quality from UC560 over SIP Trunk

We have a client with a UC560 (8.0.5 software pack) using a SIP trunk for PSTN connection. Calls work fine. However, this client has been complaining about poor MoH sound quality. The SIP trunk is using G.729, so we're transcoding from G.711 for MoH ...

rich by • Level 1
  • 2305 Views
  • 8 replies
  • 0 Helpful votes

Contact Center Express 7.0 integration with UC500

Cisco Unified Contact Center Express release 7.0 can integrate with CUCME on UC500. Please note that:a) This is tested for up to 12 users on UC500b) It requires advanced certification to be able to sell UCCXThe datasheet for UCCX is available athttp:...

Resolved! UC520 Behind ASA 5505 w/VPN to RVS4000

First Let me show you the physical  setup of my network.UC520 ------ ASA5505 ------ INTERNET --------  RVS4000 -------- SPA504 IP phonesIs there a way to get the two SPA504 IP  phones from inside the RVS4000 remote office to tie into the UC520  throu...

Resolved! UC560-SPA509G registers, no DN

Hi,yesterday I encountered a strange issue:1.     removed DN 112 from phone (accidentally the national emergency number (112) was used as DN)2.     added 124 to phone, everythin ok3.     one phone had an issue with its display tried changing the MAC-...

Resolved! Change the "Cisco Unified CME" text on phones UC560 through CLI

I cannot for the life of me find where to change the message that is on every phone on a UC560 system using CLI.  I know how to change it using the CCA but we are using out of band configurations on our UC560 and cannot use the CCA to make the change...

Poor Audio with Bluetooth Headset and CIPC with UC560

We have a UC560 (software pack 8.0.5), and are trying to get a CIPC softphone set up with it. The softphone works fine using the PC speakers/microphone, however when we try to use a Bluetooth headset (Jabra BT530) with it we get distorted audio. It's...

rich by • Level 1
  • 697 Views
  • 0 replies
  • 0 Helpful votes

Resolved! UC-520 Voicemail can't process the button user pressed

Hi all,I have this problem for my UC-520.the voicemail setup is done, and user can dial to the voicemail.but the problem is, when the system is asking the PIN number, whatever the button pressed by the user can't be processed by cisco unity express.a...

Smartport roles for SPA504G and VOIP server

I've currently got about 150 SPA504G phones connected to our four 3548 switches. Without smartports applied, everything seems to work, but the voice quality is erratic. In the hopes of improving the quality, I decided to enable smartport roles for ea...

Enable CUE Historical Reporting Warning

Hi All, I have a installation of a Cisco UC520 and would like to take advantage of the CUE Historical Reporting. When I log into the CUE web page under administration, historical reporting, configuration I get this message:Enable Historical Reporting...

dan hale by • Level 3
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  • 0 replies
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