Hi, I'm supporting an UC320 that suddenly stopped sending calls to the FXS(analog) port. A fax was connected to the port and extension 13 was assigned to it. Whenever the receptionist heard a fax tone on a call she would forward it to ext. 13. This setup worked OK since day one (about 3 months). Now, when she forwards, the extension rings but the fax doesn't. Also, when you try to make a call from the fax, you get no dial tone.
These are the things i've tried but still it's not working:
- Attached another fax to FXS port.
- Attached an analog phone to FXS port.
- Changed cables attached to FXS port.
- Deleted the extension and disabled the port. Rebooted unit and enabled port again, created extension again and assigned it to FXS port.
- Upgraded firmware to 2.1.1(7)
- Resetted unit to default and restored configuration.
Another issue I've been having since day one is that the system is not showing the incoming phone call number. I read somewhere that a firmware upgrade would fix that, but after upgrading to 2.1.1(7) still we get no caller ID. Also, when I performed the firmware upgrade, I could not choose Puerto Rico's time zone (-4:00) or region during the setup. This means that now the system is off by one hour.
I would greatly appreciate if someone can point me in the right direction here.
Thanks,
José Burgos
