program buttons on SPA509 to join a blast group...
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06-11-2010 04:39 AM - edited 03-21-2019 02:40 AM
Hello!!
Is it possible to program a button (hard og soft..), so that when it is pushed, the users telephone is member of a blast group. And when pushed the second time, the users telephone is resigned from the blast group?
:-)
-David
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06-11-2010 05:21 AM
Hi David,
No this can not be done on a blast group (Not yet anyway). The only way to get something that resembles what you are after is the Log-in/Log-out facility for ephone hunt-groups, but they are not blast groups, they are either sequential, peer, or longest idle.
It is a really cool feature request, and one that the Cisco team should look at and possibly consider if it can be programmed in as a feature of the IOS.
I am happy to stand corrected if this can now be done, but I am certain it cant be.
Cheers,
David.
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06-11-2010 06:27 AM
David is correct.
Consider BACD where agents can log in and out of the hunt group (not blast group there at this time either).
Steve
