Setting up attendant console for spa525g

kimengel13 · ‎01-24-2012

I am trying to set up my attendant console (spa500) for my spa525g. We use intermedia.net as our hosted pbx and they are not willing to help on this issue. I have tried and tried to set it up and i keep getting the same errors. See attachments for settings. I know there are inconsistencies with the settings but that is because I was trying different settings to see if any of them worked. Can someone please help me out with this?

Thanks!

KE

jlhbjnhh67 · ‎01-26-2012

Are you using Broadsoft?

kimengel13 · ‎01-26-2012

No we use intermedia.

From: jlhbjnhh67 >

Reply-To: "cisco-support@sgaur.hosted.jivesoftware.com" >

Date: Thu, 26 Jan 2012 06:04:21 -0800

To: Kim Engel >

Subject: - Re: Setting up attendant console for spa525g

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Re: Setting up attendant console for spa525g

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jlhbjnhh67 · ‎01-26-2012

maybe you want to try different server type.. I have only Broadsoft and Asterisk.

kimengel13 · ‎01-30-2012

intermedia is the company that manages our exchange and IP phones. How would I know which server to choose? I only had the options of broadsoft and asterik as well.

Patrick Born · ‎01-30-2012

Hi Kim,

The real question is, does intermedia support busy lamp field (blf)? I'm guessing that they don't because:

I looked at their hosted PBX offering and don't see any mention of BLF support.
I also searched their knowledge base for "BLF" and did not locate any articles.

On the SPA525, BLF and call pickup (CP) work together so you have to always configure for CP when configuring for BFL.

To answer your original question, how does one choose between Asterisk and Broadsoft? You use the one your provider tells you to use. This choice is related to the type of call control your provider offers. Your service provider has to explicitly configure their server and your account for BLF and CP.

Here are examples for configuring BFL on Broadsoft and Asterisk (just to provide some background for you):

I wish I could help you more.

Regards,

Patrick

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