Smart Call Connector Toolbar Connection Issue

[apisano]

Getting this message from setup wizard Verification from all users.  Any Ideas?

Connecting to host  '10.1.1.1 ' [10.1.1.1]...
Host '10.1.1.1 ' [10.1.1.1] ' IDS_RESPONDED_SUCCESSFULLY
32 bytes received in  0 msecs.
IP-Address:  10.1.1.1, User Name: RFerriera, Port:  2000

Found Router :  10.1.1.1
Invalid TAPI client username. Registration rejected. It is most likely your username and password do not match or the phone is being used by some other applications.

No other apps control phone.

Smart Call Connector Operator is on system but not on these clients.

[mcasimirc63]

I'll send you the setup guide.

Sent from Cisco Technical Support iPhone App

[apisano]

Hey Marcus,

Ive setup the toolbar before but never recieved this error.

Thanks for the guide.  Hope it helps.

[Steven DiStefano]

I have seen this when more than one application is trying to TAPI connect to the same phone.

Example:  An SCC Operator Console will make the TAPI connection to a bunch of phones being managed.  If a toolbar is attempted to connect to one of the phones, it will fail this way (trick there would be use the SCC Server as the TAPI client connection and everything else uses it.

[apisano]

There is no Server just a stand-alone.  directed to that IP showed Connection error.  Any ideas?

[Steven DiStefano]

What is the length of the username being sent to the phone?

I believe release notes state it muct be less than 15 charachters for TAPI.   Unfortunately, CCA allows you to build it beyond 15.

[apisano]

All names are less thAn 15 with passwords of 6 digits.

Sent from Cisco Technical Support iPhone App

[shtalukd]

Hi Anthony:

There is a known issue, now resolved in newer versions of CME, where the TAPI connection at the UC500 is not released. You can view the currently cunnected IP address from the "Show Ephone" command. If there is a connection, you can clear this by either reseting the phone or issuing a "reset tapi" CLI command.

Please let us know your progress.

Thanks

CallConnector Team

[apisano]

Thanks.  I will try and update you.

[apisano]

Using commands provided but maybe in wrong sequence.  EPhone showing:

ephone-7[6] Mac:1CDF.0F4A.E4D9 TCP socket:[35] activeLine:0 whisperLine:0 REGIST
ERED in SCCP ver 8/8 max_streams=1 (tapi Client in ver 9/9) SPCP ver 1/1
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 res
et_sent:0 paging 0 debug:0 caps:12
IP:10.1.1.21 * 1024 SPA504G  keepalive 10 max_line 4 available_line 4
button 1: cw:1 ccw:(0 0)
  dn 17 number 208 CH1   IDLE         CH2   IDLE
speed dial 1:211 Manhattan Office
speed dial 2:203 Steve
speed dial 3:202 Carol
paging-dn 1
Preferred Codec: g711ulaw
Lpcor Type: none Username: SAli Password: 111111
Tapi client information

Username: SAli  status: REGISTERED Socket : [4]
Tapi Client address:  IP 192.168.0.34   Port: 1555

SHowing as registered but wont release.