SPA 122 ATAs not registering

[nikolasrock83]

We provision our SPA 122 ATAs via a provisioning server. We have been using this method successfully to register our ATAs with our voice server. For the past two days we have been unable to register any 122 ATAs. The ATAs are pulling the configuration, as well as the upgrade file (spa122-1-2-1-004), however they are not registering. When we use the same method for the old SPA 2102 ATAs, the configuration and the upgrade file are downloaded and the ATA registers. Should also note that the SPA 122 is also receiving an IP address and we can browse the internet through the device. We would appreciate any advice you can give.

Regards,

Nikolas Rock

[nseto]

We need to look at the debug log to see if the phone is sending out any registration messages.

https://supportforums.cisco.com/docs/DOC-9862 for info on setting up debug log.

If it's not sending out messages, we need to see the configuration.  Thanks.