08-07-2012 12:06 PM - edited 03-21-2019 09:50 AM
I have a number of these devices, SPA 122's, set up at various customer sites with Polycom analog conference units running on a hosted telephony platform. They are all running the latest firmware. They all work great except for one problem.
A standard functionality of Polycom equipment is the ability to intercom other phones on the PBX using (* + 1 + Extension #). However, the problem that I am running into is that the IRV default access is also done by selecting (*) from the analog device. Is there a setting that I can change that would allow me to avoid this conflict? I understand I may loose the ability to configure the ATA using the IVR and will neeed to use the web management. This is fine.
Can anyone provide assistance with this?
08-08-2012 02:38 PM
Try the following.
Update the 'dial plan' (line tab) and the 'feature dial services codes' (regional tab).
In the dial plan, remove the *xx and put in *1xx. if you plan to dial *1 and 2 or more digits afterward.
In the feature dial services codes, put in the same *1xx.
Remove the default settings for Secure call in the Vertical Service Activation Codes, since those * codes start with *1.
08-09-2012 10:24 AM
Thank you. I will try these changes to the ATA's and see if it resolves the issue. I have confirmed it did already address one problem which involved the * function so it stands to believe it will address the other problems.
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