09-03-2017 04:25 AM - edited 03-21-2019 10:40 AM
syslog entries below. need some help in fixing this error. thanks.
09-03-2017 06:07:07 Daemon.Error 192.168.168.96 Sep 3 06:07:07 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:07:05 Daemon.Error 192.168.168.96 Sep 3 06:07:05 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:07:04 Daemon.Error 192.168.168.96 Sep 3 06:07:04 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:07:02 Daemon.Error 192.168.168.96 Sep 3 06:07:02 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:07:01 Daemon.Error 192.168.168.96 Sep 3 06:07:01 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:07:00 Daemon.Error 192.168.168.96 Sep 3 06:07:00 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:06:59 Daemon.Error 192.168.168.96 Sep 3 06:06:59 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:06:57 Daemon.Error 192.168.168.96 Sep 3 06:06:57 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:06:56 Daemon.Error 192.168.168.96 Sep 3 06:06:56 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:06:55 Daemon.Error 192.168.168.96 Sep 3 06:06:55 SPA112 sendmail: SSL Helper exited (1)
09-03-2017 06:06:54 Daemon.Error 192.168.168.96 Sep 3 06:06:54 SPA112 sendmail: SSL Helper exited (1)
09-05-2017 04:33 AM
Hello,
Have you tried to upgrade to the latest firmware version?
Have you tried to perform a factory reset on the unit?
Thanks,
Kris
06-06-2018 10:14 AM
Yes I tried upgrading firmware which fails to all versions newer than the current:
Model: | SPA112, 2 FXS |
Hardware Version: | 1.1.0 |
Boot Version: | 1.3.1 (Dec 11 2013 - 17:43:53) |
Firmware Version: | 1.3.5 (004p) Oct 28 2014 |
Recovery Firmware: |
1.3.0 (001)= |
I also do not want to perform a hard factory reset holding the button down for 20 seconds because I learned that when I do so on other SPA112 devices I have, the device becomes bricked because it has no open ports and the DHCP ip wont open in a browser, and we do NOT have a Cisco phone server anymore for it to retrieve the conf file from. Instead we now have a Digium phone server and there is no way I can find to get into the device as there are no open ports and it doesnt have a serial port on it.
06-06-2018 01:18 PM
Syslog message is not the issue you are facing, I assume. So please describe the issue first.
06-06-2018 01:21 PM
06-06-2018 01:27 PM
My question is quite simple. Have you a true issue using SPA112 or you are just getting log records you mentioned ?
06-06-2018 02:19 PM
06-06-2018 04:57 PM
It's just first time anyone has mentioned fax here. So don't be surprised I'm confused. While you know what you are doing. when and where, we know nothing. Please describe the issue. I mean (for a particular call):
1. what you are doing (step by step)
2. what behavior you are expecting to happen
3. what behavior, different from [2] you are facing
While it seems your's activities have something to do with fax (either transmission or receiving), don't forget to mention codec negotiated during call and data speed used by fax during session. And because of text the message in question, you should disclose what the SSL is configured to be used for (in your particular environment/setup).
As a general rule, syslog&debug messages of SPA112 voice application (highest level of logging possible) captured as well as SIP & RTP packets related from particular call are quite valuable resource for analysis of most of issues.
It's a Toshiba e-studio and some of the codes are 00D2, 00D0, 00B5, 0051, 0030
We are no Toshiba gurus here. But it's so easy to ask Google (so why you didn't tried it by self ?). According "Troubleshooting guide" (by the way, you received such guide with your copier - did you read it ?), paragraph "Error codes on transmission and reception":
00B0-00B5 00C0-00C4 00D0-00D2 |
Signal Error Or Line Condition Error |
0051 | Fax Line Cable Disconnected |
0030 | Interrupt by Paper Misfeed During Direct Transmission |
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