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SPA509G Phone won't reg1ster with UC320W

dpilipau
Cisco Employee
Cisco Employee

I am having trouble getting a phone to register with UC320W. To eliminate extra issues, I have the phone locally powered plugged directly into one of the ports of the UC320W. The phone gets a DHCP address and I can web into the phone. Within the phone "Provisioning Status", it appears the phone is trying to connect to "https://prov.sipura.net:443". I did a factory reset on the phone. I am unable to login to the admin interface of the phone. Is there a way around this issue? Is there another reset to eliminate reference to "sipura.net". The UC320W is functional, it has the SPA509G configured and assigned an address but the phone does not register. HELP! Dave @ davepili@yahoo.com

1 Reply 1

Dennis Bigelow
Cisco Employee
Cisco Employee

Hi Dave,

I would check to make sure that the phone is not a SPA509G-RC. If it is, it will not work on the UC320. The RC's are used for connecting to SIP providers.

I hope that helps.

Regards,

Chris