10-28-2010 06:03 PM - edited 03-21-2019 03:12 AM
After i press "factory reset" on the phone, the phone never came back online after that. It always shows Cisco logo on the screen. Do we have a way to reset it again?
fyi: This phone has 7.4.6 firmware before resetting.
10-29-2010 06:29 AM
https://supportforums.cisco.com/docs/DOC-12742
I think you need to press the speaker button three times.
Regards
Alberto
10-29-2010 06:44 AM
I pressed speaker phone button many times after it powered up but nothing change. It stuck at the Cisco logo and also i tried to press menu button too but didn't help either.
10-29-2010 09:14 AM
Hi watint,
I've not yet seen a SPA525G phone that the https://supportforums.cisco.com/docs/DOC-12742 procedure could not recover. I guess this may be the first time. :-)
Dual images and error recovery have been designed into this phone. Was it perhaps hit by lightning or something?
When the phone boots and the Cisco logo displays, the phone is performing a power on self test.
If you still cannot get the phone working, you've got a very unique phone and will need to RMA it.
Best of luck,
Patrick
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10-29-2010 10:24 AM
Hi Patrick,
Thanks for this info. Usually, it is working what you instruct me but not sure why it didn't work this time. It's probably related to hardware issue.
I will RMA this phone.
Watin
11-01-2010 04:21 PM
Hi Watin,
Thanks for letting me know. Now I know of one SPA525G that has been bricked. :-)
I'm sorry to read that the product gave you problems.
Regards,
Patrick
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11-26-2010 06:53 AM
Hi
This not related to factory resets - phone failed in normal operation (we were told)
I have just had a customer 525 fail
boots to our background screen - no lights - pressing speaker button does not work
checked i could put a working 525 into recovery mode ok
was runnung 7.4.4 as 7.4.6. not stable on 525
so not that unique I am afraid
PS - This not related to factory resets - phone failed in normal operation (we were told)
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