10-06-2013 08:05 AM - edited 03-21-2019 07:50 AM
I have a UC560 working with a few SPA502G phones. However I can't get them to work with the 525G2. I connect the phone, assign the VLAN, and the phone gets the correct IP address from the correct subnet, and the phone is listed in the topology in CCA. But thats it... it's not listed under Configure -> Telephony -> Users and Extintions -> Users and Phones. When I try to manually add it. I don't get the eact model listed (525g2). I only get 525g. Even when I choose it, the configuraation continus fine, but with no result. The phone doesn't get an extention, nor does it work.
When troubleshooting, found the image on the phone is 7.5.2a. And when typing 'show flash' in the terminal i can see the image for this phone is 7.4.2
UC01#show flash | i phones
...
...
95 0 May 04 2010 05:00:18 phones/5x5
96 3477171 May 04 2010 05:00:30 phones/5x5/spa5x5-7-4-2.bin
97 0 May 04 2010 05:00:32 phones/525
98 10753536 May 04 2010 05:01:10 phones/525/spa525g-7-4-2.bin
99 0 May 04 2010 05:01:12 phones/521_524
100 892511 May 04 2010 05:01:16 phones/521_524/cp524g-8-1-17.bin
...
...
UC01#
Does that mean I need to upload the new phone image into UC560? how do I do that?? when I tried downloading the 7.5.2a image and in CCA try to upload it through: Maintenance->Phone Load Management, then try to upload the zip file, i get this error "Software pack is not valid for this device. Please upload the correct software pack"
I'm at these current versions
CCA: 3.2(2)
IOS: 15.0(1)XA, RELEASE SOFTWARE (fc2)
CME: 8.0
CUE: 7.1.3
525G2 firmware: 7.5.2a
Thanks
Solved! Go to Solution.
10-06-2013 09:48 AM
Hello,
I recommend that you take a backup of your system and upgrade the IOS and Voicemail to the latest version as per this release note. Lots of bug fixes between your release and this release. Also, you may be able to use the software download to get the latest SPA525G2 firmware.
Release Notes:
https://supportforums.cisco.com/docs/DOC-32439
Latest Software Pack for UC500 series
https://supportforums.cisco.com/docs/DOC-9829
Note. If you have not done a backup before, make sure you are using Windows XP or Windows 7 (not 8) and that you have all firewalls disabled during the upgrade.
10-06-2013 09:48 AM
Hello,
I recommend that you take a backup of your system and upgrade the IOS and Voicemail to the latest version as per this release note. Lots of bug fixes between your release and this release. Also, you may be able to use the software download to get the latest SPA525G2 firmware.
Release Notes:
https://supportforums.cisco.com/docs/DOC-32439
Latest Software Pack for UC500 series
https://supportforums.cisco.com/docs/DOC-9829
Note. If you have not done a backup before, make sure you are using Windows XP or Windows 7 (not 8) and that you have all firewalls disabled during the upgrade.
10-29-2013 04:09 PM
Yup. uograded to software pack 8.6.1
thanks
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