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SPA525G2 reset

i.stanciu
Level 1
Level 1

Hello,

I have an SPA525G2 with problems,

After an UC300 upgrade the phone shows only a white screen.

I can access the phone via web interface but not in admin menu so i can't reset it.

The phone has the last firmware, it can ring, talk, dial but nothing on screen.

Please help me with the combination of keybord to reset it like Settings>9....or other method to reset it

Best regards

10 Replies 10

Andrey Cassemiro
Cisco Employee
Cisco Employee

Hello,

Please find the answer from Nelson Seto that I had from another topic:

You can try the following steps to see if you can recover the phone.

1. Cold reboot the phone

2. When the animation appears

3. Press speaker key 3 times

4. User will be show a list of menu, from there

   a. User could reset the configuration

   b. Upgrade the firmware

Thanks,

Regards.

Andrey Cassemiro.