Time of day call routing (UC540)

[Roman Rodichev]

UC540. Calls come in on FXO. The desired behavior:

- Business hours ring and extension or a blast group, if not answered go to AA

- After hours go to AA

Is this possible to configure in CCA? At first glance, I think I need to create a new Unity Express script.

Roman

[Darren DeCroock · Accepted solution]

Roman,

Using CCA, you can configure a "floating extension" and use "night service" that will accomplish this for you. 

Example:

Extension 350 - Floating extension, configured with Call Forward All to Blast group, then if no answer, forward to AA.

Night Service - Add Ext. 350 to night service, forward to AA when night service active.

Thank you,

Darren

[Roman Rodichev]

Thanks Darren, this helped.

Interesting that night service doesn't work until you reboot UC500.

[Steven DiStefano]

Here is an example of some CCA screens to accomplish close to your call flow....

https://supportforums.cisco.com/docs/DOC-14697