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- About Roman Rodichev
Roman Rodichev
Rising star
7xCCIE (R&S, Security, Voice, Storage, Service Provider, Wireless, DC)
@ieMentor (www.iementor.com)
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Member since
08-06-2009
1128
Posts
400
Helpful
140
Solutions
08-24-2017
11:02 AM
John, have you ever found a solution for this? Documentation states that we are supposed to see "Wrap-up"in the drop-down, but we don't see it in Finesse on UCCX 11. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/user/guide/UCCX_BK_C02F9D7C_00_finesse-agent-and-supervisor-desktop-1101/UCCX_BK_C02F9D7C_00_cisco-finesse-agent-and-supervisor-110_chapter_011.html It says: "If wrap-up is optional for you, you can select Wrap-Up from the agent state drop-down list during the call." I think this was copy pasted by Cisco from UCCE Finesse documentation. I don't think this is actually available in UCCX Finesse. In other words, as far as we can see, the wrap-up reason codes have zero effect on the after call state. Therefore, there doesn't seem to be a way in UCCX to have ability for Agents to force after call wrap-up state while still on the call. Is this what you found as well? Roman
... View more
07-26-2017
07:53 AM
Hi Jonathan,
do you believe that http://FQDN/isDBMaster API monitoring in #3 is necessary? If primary server becomes standby but still servicing finesse page, then I guess it's ok if LTM still brings users to the primary server's page, and lets Finesse do its built-in redirect to the 2nd active server. I think we are only interested in the situation when primary server is completely down and/or port 8445 is not available. For this, we'd only need to monitor the state of TCP 8445 on the primary server.
I'm trying to avoid setting up http://FQDN/isDBMaster API check on a Netscaler.
What are your thoughts on this?
Regards,
... View more
07-06-2016
09:15 AM
Deepak,
when I run this command, I'm getting error "Unable to start ManagerManagerImpl. Command failed". Are you familiar with this?
Here's the simple version of the query:
admin:run uccx sql db_cra select s.skillname from skill s Unable to start ManagerManagerImpl
Command failed.
Thanks!
... View more
06-30-2016
12:29 PM
Has anyone ever created an SQL report in UCCX to get the skill configuration per agent?
... View more
Labels:
Created by
Roman Rodichev
in Network Access Control
in Network Access Control
10-06-2015
11:09 AM
10-06-2015
11:09 AM
Charles, do you know if there will be separate licensing in ISE 1.5 for TACACS device management, or if it will rely on the existing licensing model. With current model it would count # of concurrently logged in network admins into equipment, which is a little strange. Roman
... View more
12-02-2014
02:45 PM
would you guys bother with grounding or using lightning arrestors with outdoor mounted AIR-ANT2513P4M-N antennas and indoor mounted AIR-CAP3702P-A-K9?
... View more
Created by
Roman Rodichev
in Wireless and Mobility
in Wireless and Mobility
08-20-2014
05:45 AM
08-20-2014
05:45 AM
If you were installing 2702e outdoor with wall mount for a school to have coverage in the areas around the school and also near the wall, would you use an omni AIR-ANT2544V4M-R or directional AIR-ANT2566P4W-R?
... View more
Labels:
Created by
Roman Rodichev
in Voice Systems
in Voice Systems
01-20-2014
09:25 PM
01-20-2014
09:25 PM
Does CUWL BE6K include unity connection enhanced messaging licenses for SRSV?
... View more
Labels:
Created by
Roman Rodichev
in Other Data Center Subjects
in Other Data Center Subjects
01-15-2014
08:29 PM
01-15-2014
08:29 PM
Really hoping to get some insight into these questions 1. Is netscaler 1000v supported in the hyper-v nexus 1000V environment? 2. Adding Nexus 1110 in HA across data centers. Planning to run one N1110 in one DC and the second N1110 in the second DC. No issues with VSM, but have a question about netscaler. If I wanted to achieve HA of netscaler within each DC, can I put two netscaler VMs on each N1110 for a total of four netscaler VMs (two pairs of HAs). Any other recommendations here? 3. Do I need to order L-NS-1KV-500S= once or twice for each netscaler 1000V HA pair? 4. Is vPath required for netscaler 1000v? Can it operate in a ACE-like mode with client SNAT? 5. Can I achieve a similar behavior in netscaler 1000v as with contexts in ACE 4710? For example I have two segments for Load Balancing, one inside and one in a DMZ. 6. Is there VXLAN support on 1000v for hyper-v yet? 7. Can a Hyper-V VEM vPath to vWAAS running on a vmware VEM? Is there multi-hypervisor support in latest VSM? 8. Trying to convince the customer to order B22HPs for the new HP blade chassis instead of flex10s. Any key selling points here besides just the typical n2000 management simplification?
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Labels:
Created by
Roman Rodichev
in Server Networking
in Server Networking
01-14-2014
08:46 AM
01-14-2014
08:46 AM
Does anyone know if it's possible to have nexus 1110 running VSMs (or maybe more than one VSM pair) supporting two hypervisor networks, one Hyper-V and one VMware, and still be able to do vPath and VXLAN between any two vms, whether hyper-v or vmware? For example, I could have traffic from a Hyper-V VM vPath'ed to, let's say, vWAAS VM on VMware.
... View more
Labels:
01-09-2014
06:35 PM
So what's everyone's opinion on UNII-2E these days? Are we good to enable it in the U.S. and expect vast majority of 5Ghz mobile devices and 2-4 year old laptops to support it?
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Labels:
12-30-2013
10:04 AM
Do I need to create a qos policy with FC priority for vHBAs or do VIC cards automatically mark vHBA traffic with CoS 3?
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Labels:
08-24-2017
John, have you ever found a solution for this? Documentation states that
we are supposed to see "Wra...
07-26-2017
Hi Jonathan, do you believe that http://FQDN/isDBMaster API monitoring
in #3 is necessary? If primar...
07-06-2016
Deepak, when I run this command, I'm getting error "Unable to start
ManagerManagerImpl. Command fail...
10-06-2015
Charles,do you know if there will be separate licensing in ISE 1.5 for
TACACS device management, or ...
12-02-2014
would you guys bother with grounding or using lightning arrestors with
outdoor mounted AIR-ANT2513P4...
08-20-2014
If you were installing 2702e outdoor with wall mount for a school to
have coverage in the areas arou...
Created by
Roman Rodichev
in Unified Communications Infrastructure
01-23-2014
01-23-2014
Chris, out of curiousity, is there another way to force Enhanced Plus
users to become CUWL standard ...
Created by
Roman Rodichev
in Other Data Center Subjects
01-15-2014
01-15-2014
Really hoping to get some insight into these questions1. Is netscaler
1000v supported in the hyper-v...
01-14-2014
Does anyone know if it's possible to have nexus 1110 running VSMs (or
maybe more than one VSM pair) ...
Public Statistics
| Date Registered | 08-06-2009 06:51 PM |
| Date Last Visited | 03-13-2020 02:22 AM |
| Total Messages Posted | 1,128 |
| Total Helpful Votes Received | 400 |
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