UC 540 can not ping from desktop

[Allen Smith]

Hello,

I have a UC 540 that works fine, but I can not ping

My desk top is connected via my cisco phone ?

I can not ping, therefore can not reach via CCA ?

Any help would be appreciated

Thanks alot

[Daniele Giordano · Accepted solution]

Are your PCs and your IP PHONEs in the same VLAN? same IP subnet?

What is the default gateway?

Probably you must fix your routing.

Add more info like IP address and a simple network scheme.

Regards.

[vividshows]

Hi

I have this problem too, tried to connect via console cable no startup config to copy the UC540 factory default file into it.

any help is appriciate it.

Regards

[Derek Cameron · Accepted solution]

Have you changed any of the 540 default ips, if no config on unit just copy from PC to flash card (use the factory default config) stick card into 540 and reboot

Sent from Cisco Technical Support iPad App

[vividshows]

Hi Darek,

Yes the config is messed up, there is no startup-config folder nor nvram.

I tried copying UC540W-FXO-K9-factory-8.6.1.cfg (23kb) in the main root of the flash card but after reboot nothing happened, still couldnt connect via CCA.

Do i need to copy the UC500 zip file on the flash or is tgere a specific file that i need to copy? Also should i delete the rest pf the files and folders on the card?