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UC500 Outbound Caller ID

lyle.stevens
Level 1
Level 1

I have a UC560 and would like to display the companies name for all outbound calls. I have configured the system to display the main number but do not know if I can display one company name. I could change the name display on every phone to the company name but that would now also display that name for internal calls. So is there a way in the UC500 to have different internal and external name display like Call Manager?

2 Replies 2

lyle.stevens
Level 1
Level 1

I should have mentioned that I am using PRI and from the telco call display is enabled but is controlled from the PBX.

mcasimirc63
Level 4
Level 4

lyle.stevens wrote:

I have a UC560 and would like to display the companies name for all outbound calls. I have configured the system to display the main number but do not know if I can display one company name. I could change the name display on every phone to the company name but that would now also display that name for internal calls. So is there a way in the UC500 to have different internal and external name display like Call Manager?

The actual name that appears on an internal to external call  (IP Phone > UC500 > PSTN > External Caller) is set by telco.  In call manager you can change the external number mask but you can't change the name that shows up on someone's caller ID for an external call.