Question 1. During the day, I want 150 to ring operator's phone 101, and if she doesn't pick up I want to go to AA 152. Currently, it goes to her voicemail, is there a way to make it go to AA 152 after her phone rings. I think I might need to set up a sequential hunt group where it rings 101 first and no answer goes to AA 152. I'll try that. Let me know if there's a better way.
I would create a second line appearance on her phone (ext 102) and point calls to that extension. On that button I would set the CFNA and CFB to 152.
Question 2. AA says. Press 1 for Office A. When they press 1, it rings blast group 100 which rings all phones. If nobody picks up, I want it go to General Delivery Voicemail. I assume a blast group 100 can be a GDM ?
When you create a blast or a hunt group a GDM is automatically created and only the members of the group can check the mailbox. When you create the hunt / blast group, set the CFNA to your voicemail's extension so users can leave messages in the GDM.
Finally. Question 3. I would like receptionist's phone line to show message light when GDM has voicemails. Any way to do that?
Maybe someone can chime in here. I haven't tried setting this up with CCA 3.1 just yet.
