uc520 - autoattendent -voicemail issue

[jonathang]

I have an auto attendant that goes to six options.

each option goes to a hunt group. I then need voicemail at the end of each queue on an extension.

I get "the is no mailbox associated with this extension"

Typical config is hunt group 501 rings 201, 202, 203. Then should ring 201 and leave voicemail on 201.

Please help!

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[polysciences]

ephone-hunt 501 peer

pilot 1234

list 201, 202, 203

final 201

timeout 15, 15, 15

present-call onhook-phone

1234 is the extension of the hunt group that the option dials

[jonathang]

Hi

Ok I understand the first section but


1234 is the extension of the hunt group that the option dials.

User will call external number press 1 and that hunt group 501. How do I get it onto voicemail on 201, the first number in hunt group?

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[polysciences]

The "final 201" is what dials 201 then it's voicemail. It will call that extension and if no one answers it will go to voicemail. It is like break in a program.

[jonathang]

Ah ok.

So 1234 is my outside number?

Think I understand.
Thanks, I am totally new to this!

I'll let you know how I get on. Doing this tomorrow.


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[polysciences]

Caller calls some number and your script is played

Caller presses 1

Caller is transferred to an extension, here its 1234 (happens to be a hunt group)

Phone at 201 rings, if no answer

Phone at 202 rings, if no answer

Phone at 203 rings, if no answer, etc

After all is done it transfers to 201, if no answer, the voicemail of 201 picks up.

[jonathang]

Brilliant

Thanks again!


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[jonathang]

hi

Did this in CCA and get the following. Is the no-reg pilot the issue?

ephone-hunt 4 sequential

pilot 504

list 209, 208, 200

final 209

timeout 8, 8, 8

no-reg pilot

statistics collect

description accounts