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UC560 call parking causing phone lock ups

RHSloan
Level 1
Level 1

We have a UC560 with SPA525G phones with sidecars running the latest softpack.

When the operator parks a call and then pages the intended recipient's phone, the SPA525G locks up requiring a powercycle to clear.

This is happening on at least 3 different SPA525G phones.  The park locations are programmed on the buttons of the sidecar for ease of access by the end users.  There is seldom ever more than 2 parked calls at any given time.  I have 3 locations for parked calls available.  The issue is repeatable and occurs multiple times throughout the day.

 

Any suggestions for a resolution would be greatly appreciated.

 

1 Reply 1

Charles Hill
VIP Alumni
VIP Alumni

Looks like you may be hitting bug

CSCun36367
 
Result: If SPA525G is UUT, it will always display 'Ringing'. An outbound call cannot be made anymore, and we need to power cycle or receive an incoming call to make the phone come back to normal status.

Workaround:
Power cycle the phone.
 
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