UC560 CDR export to FTP suddenly stopped with error 1544

[Erick Cruz nava]

The CDR export was working perfectly during a couple of week but since this monday (Juli 21st) it`s not working

The log in UC is the following:

047820: Jul 21 09:58:34.507: %VOICE_FILE_ACCT-3-DUMPFAIL: Could not dump to remote file - open ftp://ucxxxx:ucxxxx@192.168.2.253/.UC_XXXXX.07_21_2013_04_58_28.499. Error=1544(Unknown error 1544)

if i try to copy manually the file to the FTP server, it works

"copy flash ftp"

my configuguration:

gw-accounting file

primary ftp 192.168.2.253/ username ucxxxx password ucxxxx

secondary ifs flash:/cdr/cdr

maximum buffer-size  15

maximum retry-count 3

maximum fileclose-timer 60

maximum cdrflush-timer 50

!

Does any one know what could be happening????

[paolo bevilacqua]

Update IOS and check again.

[David Trad]

Hi Erick,

This is quite normal for the UC, I don't know if the latest IOS addresses this problem but I had no end of problems with the FTP server working and consistently.

In most cases a reboot resolved it, but it only took a few days for it to fail again.

Have you logged a case in on this yet with SBSC?

Cheers,


David Trad.


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[peraocompany]

Hello.

Please try ping ip 192.168.2.253  from cisco CLI, is pakets received?