Unable to use the "Dial" button from the Call History

[Eric Brien]

Hi,

I would like to use the "Dial" button when looking at my missed call on the Call History but somehow all numbers has a "+1" in front of the 10 digits phone number.

All of them are in my local area codes. I tried to modify the Dial plan but without success.

I'm using a SPA514G with the latest firmware (7.6.2) without Cisco CallManager (Home office IP Phone).

Thanks!

[Dan Lukes]

It seems not to be bug as long as such number can be used for dialing (you didn;t mentioned its possible or not).

Call History collect caller's number as delivered. According your description, it seems the caller number is delivered in E.164 format with leading +. SPA5xx assumes the VoIP operator provide you the caller number in the format suitable for outgoing call.

There's no reason to provide you caller number in the format you can't use, so if it can't be used it's your VoIP provider fault.

You can use Ext N -> Caller ID Map to modify caller's number of incomming call.