After a lot of trial and error I was able to get my Outlook client to get IMAP email with message wav file off the CUE system. It does work, but I'd really like an alternative (Like Unity) so I don't have to create a new mailbox on everyone's Outlook.
The documentation does say it's possible to use SMTP to Exchange, but they won't be in sync (notification and deletion), but it doesn't really go into the specifics of the setup. Two questions; is this possible ( and does it work reliably), and is there documentation on how to setup UE to Exchange (03).
I really appreciate you jumping in and providing feedback. I understand you must work within the parameters given, but I do believe Cisco (and all vendors for that matter) need to be carefull how the documentation is worded for something like this. True, it is possible, but there are trade-offs. Clients read the magazines or brochures then gets mad at "us" when we implement and have to show them the shortcomings.
That being said, I am getting more and more impressed with the capabilities of the UC500. It's not the enterprise suite, but it's pretty good for SMB's.
I do hope real UC is on the roadmap, and I know mobility and anywhere access is very high in the enterprise priority list, so let's hope with that it gets down to the SMB arena.
I would recommend (if possible) to upgrade to Exchange 2007. Slick Unified Messaging. Apart from a third party MWI syncronization utility a solid solution.
I have heard good things about Exchange 07, but the integration issue is the capabilities of the UC520. If you know of a way to integrate with 07 to have real time messaging please post.
Most of the clients we have that would be interested in the UC system(s) are running MS SBS, so Exchange 07 wouldn't be an option. We are looking to evaluate the UC system with SBS 2008 (waiting on a server), and I am interested in seeing if there are any "got ya's".
My plan is also to test: Presence, mobility, IP Communicator, and Video, as I think we need to understand all the capabilites (and lack there of) before offering full-blown solutions to our customers.
You have mentioned you can recieve voice mail as a wav file in Outlook express (however sync is an issue- when email rad still it is marked unherd in the IP Phone).
It would be very highly appreciated if you kindly send me any documentation viarono711@hotmail.comor tell me any link about how to setup this voicemail redirection to outlook and then retrieval from there.
I am very new in UC and using Cisco Configuaration Assitant (ver2 ).
I have attached my VM topology diagram here.
My intention is to recive email about voicemail from IP Phone 1 to IP Phone 2. Now first of all I am connecting outlook in LAN environment. So where should I connect Outlook Client Pc in UC 500? Secondly I believe my mail server Ip should be 10.1.1.1, am i correct?
If you have any documentaion, please pass it to me.
It's Exchange and received in Outlook (non-express).
You have two options, setup UE to send an attachment via IMAP or SMTP, we chose SMTP so I could get the email via Activesync on our iPhones.
The downside is you get the light on the phone for messages you already reviewed via email (SMTP). The downside of IMAP is you need to setup another account in your Outlook to pick-up the mail from UE. This setup (IMAP) allows the call waiting light to go out when you review your email, and you can also setup a script to move the IMAP received email into your Outlook account so you can review via phone, but that was a little too much for what we wanted.
All this stuff can be setup via the browser interface of Unity Express website.
I don't have docs handy, but there are documented in this library that covers it.
