I need to create a Cisco SmartNet quote for a UC560 and I'm not sure which option to choose. It needs to be 3 years, 24x7x4, and preferrably onsite. Can someone give me some guidance as to which option to select from the drop down box in the quoting tool?
For SMB products the smartnet SKU's are always 3 years and you only have two options. 8x5xNBD or 24x7x4. There are no onsite options for SMB products. This link has your options for the UC560
When I select "3YR SBPro Service SW+24x7x4 (SBS4)" , which according to the Service Finder link is the one I should choose (SBS4), from the Quote Wizard drop down box. It gives me the following and will not let me continue with the quote creation process. I'm not sure how to get past this and order the SmartNet.
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