10-04-2011 06:47 AM - edited 03-21-2019 04:45 AM
I configured a SPA504g for a customer demo. worked fine here on my network, hangs "Initializing Network" on their network. Works fine on other networks too. Other devices (other type of SIP phone, printers, my laptop) have no problem getting DHCP address on their network. Wiresharking the issue, I see the DHCP server repeatedly responding with DHCP Offer/DHCP Ack, but it's as if the phone doesn't see it. Wireshark logs show other devices getting DHCP address in the normal 4 step sequence. No VLAN configuration specified {yet, anyway}. Any ideas would be MOST welcome.
10-06-2011 11:01 AM
post the trace spanning the phone during boot, there are a couple reasons it might not be getting an IP...
physical - bad cable, bad nic port
layer 2 - are vlans turned off 0n the phone?
does a pc attached to the phone get an IP?
if your config isnt too complex, you might try factory reset and see if it gets an ip then
10-06-2011 05:09 PM
Thanks, those are all good ideas, but I believe I've worked through
them. the most confounding situation is that I have successfully
connected this phone to about 4 other networks without incident. There
is nothing (that I can see) about this one that it won't boot on.
Isolating the cable was accomplished by booting a PC and getting a DHCP
address on the problem network. The phone NIC must be ok because it gets
a DHCP address on other networks. There are no VLANS configured on the
phone, at least yet.
The configuration at this point is simple, so I will try the factory
reset idea.
Thanks again
Ron Byer Jr.
NetWeave Integrated Solutions, Inc.
+1 732.786.8830 x120
ronb@netweave.com
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