07-08-2011 01:12 PM - edited 03-21-2019 04:19 AM
We are a SMB Select partner and recently purchased a couple of demo phone systems and phones. While working on the setup for a teleworker phone using VPN, we are requied to download the SSL VPN client from the Cisco site.
When we attempt to download the file, access is denied because we need to add our sales order and customer number or service contract information. Since everything that we have purchased so far came from Tech Data I am not entirely sure what to do next.
Can anyone tell me what we need to do in order to add our information to the site?
07-08-2011 07:20 PM
I can't remember the formal way to do it. The last time I needed this done, I emailed csgbprod@cisco.com which is the cisco team that handles customer service contacts and they did everything for me right away.
07-09-2011 02:59 PM
You are going to need to login to Cisco's site and associate the service contract with your CCO account. Once that is set you should be able to download the software. If you still can't download you will need to contact Cisco and request access to the files you need.
Cole
Sent from Cisco Technical Support iPad App
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide