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Beginner

How do I gain access to certain docs...

I was trying to read: Deploying Cisco Small Business 200/300 Series Switch with UC320W but I am not able to access the docs.. I was just in the process of setting up uc 320 with SG 200 switch..

5 REPLIES 5
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Rising star

Hi Paul,

The link you are trying to access is accessible to Cisco partners. 

Please contact your Cisco partner or maybe the following links may help you:

Getting started with the UC320 Video:

http://www.cisco.com/en/US/docs/voice_ip_comm/unified_communications/csbuc300/videos/UC320W_Introduction_skin.swf

Cisco Unified Communications 300 Series for Small Business (UC300) Maintain and Operate Guides:

http://www.cisco.com/en/US/products/ps10782/prod_maintenance_guides_list.html

Cisco Small Business 200 Series Smart Switches Maintain and Operate Guides:

http://www.cisco.com/en/US/products/ps11229/prod_maintenance_guides_list.html

Cisco Small Business 300 Series Managed Switches Maintain and Operate Guides

http://www.cisco.com/en/US/products/ps10898/prod_maintenance_guides_list.html

If you are within warranty, please contact the Small Business Support Center engineers:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Regards,

Cindy Toy

Cisco Small Business Community Manager

for Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter: CiscoSBsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!
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Hi,

This is one area of Cisco support that I find both frustrating and annoying! I've purchased a UC320W and install/maintain it myself - with no great problems, but as soon as I want any doc other than the idiot guides, I have to jump through hoops to obtain it. These support/implementation documents should be available to someone who has spent good money purchasing the product, without having to go to a 'partner'!

At the very least the FULL set of available documents, should have been included on a CD with the unit, if you are not going to make them available for direct download by the OWNER of the product!

I don't want and 'support services', just access to the documents that give me full information regarding the money I spent.

Regards

Clive

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Hi Clive,

I understand your concern and have forwarded your it to the Product Management team.  In the meantime, if you need help during installation please contact our support center:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Regards,

Cindy Toy

Cisco Small Business Community Manager

for  Cisco Small Business Products

www.cisco.com/go/smallbizsupport

twitter:  CiscoSBsupport

Regards, Cindy If my response answered your question, please mark the response as answered. Thank you!
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Hi Clive,

The UC320 is intended to be sold and deployed through a certified Cisco partner.  Although the product is relatively easy to configure / deploy vs. competitive products we want to ensure that our customers get up and running as smoothly as possilbe and this is why we rely on our partner community.  That said, the CD that came with the device should include all of the documentation needed to get the device deployed.   Is there a specific document that you are after?

Regards,

Mike Connor

UC320 Product Management

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As in my post stated (very top). I tried accessing Deploying Cisco Small Business 200/300 Series Switch with UC320W.. I would like to have access to it..

UC300 Implementation Guide should also be freely accessible

Wireless LAN in the UC300 would be a plus

Basic documents should be accessible to anyone that purchased EC 320