04-05-2010 11:50 AM - edited 03-21-2019 02:24 AM
Hello everyone.
I´m having some issues on uc520.
IP Phones 521s can´t register, on the display shows " SPCP Register Token Rejected" but if a configure this phones as a 524g phone, it works. but in this case the Pc port,is disabled.
Plus ,trying to acces "Phone load Management on CCA" this window appears: "Unable to read information from the device. Either phone load directory is missing or communication to the device failed" so i can´t see the phone loads.
Thanks.
I will appreciate any help..
Luis
04-08-2010 11:20 AM
Can you check the UC520 configure to see if there is any ephone matching the MAC address of the SPA521?
If yes, we need to see the type information under that ephone.
Is it possible to get the running configure file?
04-08-2010 10:32 PM
04-09-2010 08:56 AM
Our people looking at this is also requesting a 'show version'
thanks.
04-09-2010 10:41 AM
04-09-2010 12:59 PM
We have some people looking at this but it's working for us.
We connected a 521S to the UC and it's found as 521G and the pc port is working.
I'm assuming you removed all reference to that phone in the config and the auto config didn't work and that's why you manually set up as 524G?
04-09-2010 02:00 PM
This shows when connect the phone 521..
ephone 36
device-security-mode none
video
mac-address 0021.1BFC.A148
type 524G
In CCA topology appears as a !" IP Phone 521S"
Thanks
04-09-2010 02:08 PM
How come the ephone 36 didn't show up i the capture2.txt file? Anyway, I passed on your info to our guys, I hope I get some kind of answer...
04-10-2010 02:04 PM
Ohh yeah.
That´s cause i just recently connect this phone..
Thanks, I really appreciate ur help..
04-12-2010 08:38 AM
Does the pc port work if the phone isn't connected to the UC? The port should have worked regardless of registration status with the UC. If not working, it sounds like a hardware failure with that port.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide